About VendCraft Systems

VendCraft Systems is a trusted marketplace vendor specializing in vending machines, automated retail systems, and smart payment solutions. We focus on delivering quality machines, innovative technology, and customer-first service to businesses and entrepreneurs worldwide.

Our Mission

• To empower businesses with reliable vending technology.

• To ensure secure transactions and transparent operations.

• To provide flexible, modern solutions for automated retail.

Why Choose VendCraft Systems?

• Expertise in Vending Machines & Automation.

• Trusted Escrow Payment Method for buyer protection.

• Proven Vendor Reputation with satisfied clients.

• Global Shipping & Support.

• Customer-Centered Approach – we stand by every machine we sell.

2. Policies

2.1 Payment Policy

• Payments are accepted via PayPal or bank transfer.

• All transactions are processed via escrow.

Why Escrow?

• Escrow is used to protect both buyers and vendors.

• How it works:

  1. Buyer sends payment to a secure escrow account.

  2. Vendor ships the vending machine or system.

  3. Buyer confirms successful delivery and functionality.

  4. Escrow releases the funds to the vendor.

• This ensures that:

  • Buyers are safe from fraud or non-delivery.

  • Vendors are guaranteed payment once the product is delivered.

• Without escrow, one party would always be at higher risk. With escrow, trust and fairness are guaranteed.

2.2 Shipping Policy

• Orders are shipped within 5–10 business days after escrow confirmation.

• Large vending systems may require longer preparation times.

• Tracking numbers are provided once shipped.

• Worldwide shipping available, delivery times vary by region.

• Buyers are responsible for customs duties or local import regulations.

2.3 Refund & Return Policy

• Refunds are available if:

  1. The machine arrives damaged or defective.

  2. The wrong vending system is delivered.

• To qualify for a refund:

  • Contact us within 72 hours of delivery.

  • Provide your order ID and supporting proof (photos/videos).

• Refunds are issued back into escrow and returned in the same payment account.

2.4 Privacy Policy

• We value your anonymity and confidentiality.

• We do not collect unnecessary personal data.

• We never share information with third parties.

2.5 Escrow & Dispute Resolution

• Buyer funds remain in escrow until delivery confirmation.

• If a dispute arises:

  1. Buyer and vendor attempt direct resolution.

  2. If unresolved, admin mediation is requested.

  3. Admin’s final decision determines fund release.