Velour Essence

About Velour Essence

Velour Essence is a premium vendor specializing in luxury beauty products, fragrances, and lifestyle accessories. We provide customers with high-quality, authentic products designed to enhance elegance and personal style.

Our Mission

• To offer exclusive, luxury beauty and lifestyle products.

• To ensure safe, transparent, and reliable transactions.

• To provide exceptional customer service and support.

Why Choose Velour Essence?

• Authentic Luxury Products – Verified for quality and originality.

• Trusted Vendor Reputation – Reliable service with positive customer feedback.

• Flexible Payment Options – PayPal and Bank Transfer for secure transactions.

• Global Shipping – Fast, secure delivery to customers worldwide.

• Customer-Centered Service – Assistance with product selection and inquiries.

2. Policies

2.1 Payment Policy

• Accepted payment methods:

  • PayPal – Secure, convenient, and buyer-protected.

  • Bank Transfer – Recommended for high-value or bulk orders.

• Payments must be completed in full before shipping.

• Customers are responsible for any transaction or processing fees.

2.2 Shipping Policy

• Orders are processed and shipped within 3–7 business days after payment confirmation.

• Tracking information is provided for every shipment.

• Worldwide shipping available, delivery times vary by destination.

• Buyers are responsible for customs clearance, import duties, or local regulations.

2.3 Refund & Return Policy

• Refunds or replacements are provided if:

  1. The product arrives damaged or defective.

  2. The wrong product is shipped.

• Refund requests must be made within 72 hours of delivery.

• Buyers must provide order details and supporting evidence (photos/videos).

• Refunds are issued via the same payment method used (PayPal or Bank Transfer).

2.4 Privacy Policy

• Only essential customer information is collected to process and ship orders.

• All personal data is stored securely and treated confidentially.

• Customer information is never sold or shared with third parties.

2.5 Dispute Resolution

• In the event of a dispute:

  1. Customers should contact us first for direct resolution.

  2. PayPal payments can also use PayPal Buyer Protection.

  3. Bank transfer disputes will be handled by our support team individually.