Refund & Return Policy

Website: https://vendorabidmart.com
Contact Email: [email protected]

At Vendora Bid Mart, customer satisfaction is a top priority. Our Refund & Return Policy is designed to ensure transparency, fairness, and buyer protection across our multi-vendor marketplace. This policy applies to all purchases made through our platform, including auctions, fixed-price listings, and partial payments via Escrow.

Eligibility for Refunds & Returns

Buyers may be eligible for a refund or return under the following circumstances:

• The item arrived damaged, defective, or not as described

• The item did not arrive within the promised delivery timeframe

• The service provided did not meet the agreed terms

• The buyer canceled the order before it was processed or shipped

• The vendor agrees to a voluntary refund or replacement

Note: Each vendor may have additional terms for returns listed on their product page.

Non-Refundable Items/Services

Certain products and services are not eligible for refunds, including:

• Digital goods once downloaded or accessed

• Custom-made or personalized products

• Services that have already been rendered or fulfilled

• Items marked as “Final Sale” or “Non-Returnable”

If you’re unsure whether your order qualifies, contact us at [email protected] for clarification.

Return Conditions

To qualify for a return, items must:

• Be returned within 7 calendar days from the delivery date

• Be unused, unwashed, and in their original packaging

• Include all original accessories, documentation, or labels

Items that fail to meet these conditions may be denied a refund or subject to a partial refund.

Refund Process

1. Initiate Request: Contact the vendor or email [email protected] with your order ID and reason for the return.

2. Verification: Our team or the vendor will review the claim and may request photos, tracking info, or further clarification.

3. Return Instructions: If approved, you’ll receive the return shipping address and instructions.

4. Refund Issuance: Once the returned item is received and inspected, a refund will be processed via your original payment method (PayPal Invoice or Bank Transfer).

Refunds typically take 3–7 business days to appear in your account.

Escrow & Refund Protection

• Payments made via Vendora Bid Mart Escrow are held securely until delivery is confirmed.

• If a dispute arises, we investigate and mediate within 2–5 business days.

• Funds are only released to the vendor after buyer confirmation or expiration of the buyer response window.

Return Shipping Responsibility

• Buyers are responsible for return shipping unless the item was incorrect, damaged, or defective.

• We strongly recommend using tracked shipping to avoid disputes about lost returns.

Auction & Partial Payment Refunds

• Auction items may be eligible for refunds if they arrive in unacceptable condition or are not delivered.

• Partial payments made through Escrow are refundable if the vendor fails to deliver within the agreed timeframe.

• Refunds for auction items may be partial or full depending on the situation.

Tips to Ensure Smooth Returns

• Always read the product listing carefully before placing an order or bid

• Take unboxing videos/photos when your item arrives

• Contact the vendor first — many are happy to resolve issues directly

• Save all order-related emails and invoices for your records

Vendor Responsibilities

All registered vendors on Vendora Bid Mart must:

• Clearly state their individual return policies in their listings

• Respond to refund/return requests within 24 hours

• Accept returns for items that meet the above eligibility criteria

• Cooperate with Vendor Bid Mart in resolving disputes quickly and fairly

Need Help with a Return or Refund?

If you encounter an issue or your vendor is unresponsive:

Email Support: [email protected]
Subject Line: “Refund/Return Request – [Your Order or Auction ID]”
Response Time: 24–48 hours (weekdays)