BUYERS FAQ

1. How does buying on Vendor Bid Mart work?

Buyers can browse listings, place bids on auctions, or buy items at a fixed price. After checkout, payments are securely held in escrow until the order is fulfilled.

2. Is it safe to buy from vendors I don’t know?

Yes. We use a secure Escrow system where your payment is only released to the seller after you confirm delivery or satisfaction. This helps protect both parties and reduce fraud.

3. What payment methods do you accept?

We currently accept:

• PayPal Invoice

• Bank Transfer

Your funds are held in Escrow and released only when the transaction is completed.

4. How does the auction system work?

Simply place a bid and compete with other users. If you win, you’ll be notified immediately and expected to pay (full or partial) within 24–48 hours. Payment must go through Escrow.

5. Can I make a partial payment?

Yes. We allow partial payments (minimum 30%) for high-value or custom orders. The remaining balance is paid upon delivery or milestone completion.

6. How long does delivery take?

Delivery timelines vary by vendor and item. Always check the product description or contact the vendor directly through the platform before bidding or buying.

7. What if I don’t receive my item or service?

If you don’t receive your item within the agreed timeframe or it’s not as described, contact us at [email protected] immediately. Our team will initiate a dispute review within 2–5 business days.

SELLERS FAQ

8. How do I become a vendor on Vendor Bid Mart?

Click “Register as Vendor” on the homepage, fill in your details, and wait for verification. Once approved, you can list products, services, or start auctions.

9. Are there any seller fees?

Basic listings may be free or low-cost depending on your plan. Transaction fees may apply upon successful sale. Contact [email protected] for up-to-date fee structures.

10. When do I get paid after a sale?

Funds are released from Escrow once the buyer confirms delivery or after a system-set confirmation window expires (if the buyer doesn’t respond). This protects both parties.

11. Can I run auctions as a vendor?

Yes! Vendor Bid Mart supports live auction listings. You set the starting price, reserve price (optional), and duration. Auctions increase visibility and buyer engagement.

12. Do I need to provide proof of shipping/delivery?

Yes, sellers must provide tracking information or proof of service delivery for Escrow to release funds. This helps ensure transparency and reduces disputes.

ESCROW & SECURITY FAQ

13. What is Escrow and how does it protect me?

Escrow is a third-party holding system. Vendor Bid Mart holds the buyer’s payment securely until the order is completed. It prevents fraud and builds trust on both sides.

14. Do you support PayPal Friends & Family or Cash Apps?

No. We only accept PayPal Business Invoices and Bank Transfers. Payments outside these systems are not protected by Vendor Bid Mart and may result in account suspension.

15. Is my personal and payment information secure?

Absolutely. We use secure, encrypted systems and never store payment details directly. All vendors are vetted and monitored.

ACCOUNT & SUPPORT FAQ

16. How do I reset my password?

Go to the login page and click “Forgot Password”. Enter your email address to receive a reset link.

17. Can I update my profile and contact info?

Yes. Simply go to “My Account” > Profile Settings and make your changes. Keep your info accurate to avoid payment or delivery issues.

18. How can I contact customer support?

Email us at [email protected] — we typically respond within 24 hours on weekdays. For urgent issues, mention “Escrow Emergency” in your subject line.

GROWING WITH US

19. Can I promote my products on Vendor Bid Mart?

Yes! We offer featured listings, homepage banners, and social promotions. Contact us at [email protected] to learn more.

20. Is Vendor Bid Mart available globally?

Currently, we focus on the UK and select international regions. Check the product or service availability in the listing details or contact the vendor before placing an order.

Still Have Questions?

If your question isn’t listed here, don’t worry — we’re here to help.

Email Support: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT