Shipping Policy

Website: https://vendorabidmart.com
Contact Email: [email protected]

At Vendora Bid Mart, we are committed to ensuring your orders are delivered in a safe, timely, and transparent manner. As a multi-vendor marketplace, shipping times, carriers, and policies may vary depending on the vendor. This Shipping Policy outlines the general framework for how deliveries are handled through our platform.

1. Order Processing & Fulfillment

• Processing Time: Most orders are processed within 1–2 business days after payment confirmation through Escrow (PayPal Invoice or Bank Transfer).

• Auction Items: Items won via auction must be paid within 24–48 hours. Vendors will process shipments upon payment clearance.

• Custom or Bulk Orders: May require additional lead time. Buyers will be notified before purchase.

2. Shipping Methods & Carriers

Shipping methods are chosen by each vendor and may include:

• Royal Mail, Hermes, DPD, UPS, DHL, or other reliable carriers.

• Sellers are expected to use trackable services and provide tracking numbers once shipped.

3. Shipping Areas

• United Kingdom: Standard & priority shipping options are available.

• International Shipping: Some vendors may offer international delivery. Availability and rates vary by product and seller.

Buyers should review shipping terms listed on each product or auction page before purchasing.

4. Estimated Delivery Times

Note: Delivery times are estimated and may be affected by holidays, customs, or vendor location.

5. Shipping Costs

Shipping fees are set by each vendor and calculated based on:

• Weight and size of the item

• Delivery location

• Chosen carrier and speed

Shipping charges will be clearly shown during checkout.

6. Tracking & Notifications

• Vendors are required to upload tracking information once an item is shipped.

• Buyers will receive automatic email notifications with tracking links.

• For auction and Escrow purchases, tracking is mandatory before funds are released.

7. Delivery Confirmation & Escrow Release

• Buyers must confirm delivery through their account once the item arrives in satisfactory condition.

• Once confirmed, funds are released to the vendor.

• If no confirmation is received within a set period (e.g., 7 days), Escrow may release funds automatically unless a dispute is filed.

8. Failed or Delayed Deliveries

• If your order hasn’t arrived within the estimated time, contact the vendor directly via your dashboard or email [email protected].

• In cases of lost packages, vendors must cooperate with carriers to file a claim and may offer refunds or replacements depending on the outcome.

9. Returns & Refunds

Return policies vary by vendor. Buyers are advised to:

• Review the vendor’s return policy listed on the product page.

• Initiate return requests directly with the vendor.

• Use tracked shipping when sending items back.

Refunds are processed once the returned item is received and approved by the vendor.

10. Important Notes

• Do not accept damaged or tampered packages without inspecting.

• Do not make payments outside of the Vendor Bid Mart platform such payments are not protected by our Escrow system.

• Ensure your shipping address is accurate before completing payment.

Need Help?

If you experience any issues with shipping or delivery:

Email Support: [email protected]
Subject Line: “Shipping Support – [Your Order/Auction ID]”

Our support team will work with you and the vendor to ensure timely resolution